Privacy

In this Privacy Statement you can read everything Sinn Shine does with your personal data. We respect the privacy of all users of our online store. That is why we treat your personal data confidentially. We use your data to ensure that your order is processed quickly and without any problems. We only make your data available to those who are involved in processing your order.


Who is responsible for data processing?

Responsible for the processing of personal data is:

Sinn Shine/The Pet Store
L.J.C.M van Beers
The Hoef 11
5809 EM Leunen
+31 (0) 478 514 841
info@thepetstore.nl
The contact person is L.J.C.M van Beers


Which personal data do we process?

When you place an order with Sinn Shine we record the following personal data:

  • Name
  • Address
  • Possibly a different delivery address
  • Phone number
  • E-mail address
  • IP address


If you pay the order via a Dutch bank, we also record your bank account number. Nothing is recorded for all other payment methods. We also record all email and telephone contact, including any personal data that you provide us in that way.

Our website does not intend to collect data about visitors who are younger than 16 years, unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via info@thepetstore.nl, then we will delete this information.


For what purpose do we record personal data?

Sinn Shine records your personal data to be able to execute your order in our online store. We also offer you the possibility to create an account, with which you can track your orders and with a subsequent order, not have to re-enter all personal data.

We never sell your personal data to third parties.


How long will your personal data be stored?

We do not store your personal data for longer than is strictly necessary, taking into account the statutory retention period of 7 years.


With whom do we share your personal data?

Sinn Shine only shares your personal data with other parties that are involved in processing your order. We have agreements with all these parties about the security and confidentiality of your data


Package deliverers

For delivery of your order, we inform our parcel delivery staff about your name, address, telephone number and email. It is possible that you receive an email from the parcel delivery company with the track and trace code of your parcel.

• General Logistics Systems Netherlands BV


Payment service providers

You can pay your order through the payment service providers. They receive your name, address and email from us

• Pay.nl

• PayPal (Europe) S.à r.l. et Cie


Debt collection agency

If you have chosen to pay on account, and we have not received the amount, a collection agency is called in. We inform the collection agency about your name, address, telephone number and e-mail address.

• Medicas BV


Manage web and email servers

Our web and email server is located in a secure data center whose management is carried out by our hosting provider

• Snel.com BV


Use of cookies by Sinn Shine

A cookie is a small text file that we store on your device if you agree. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:

  • Strictly necessary cookies. These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


Google Analytics & Privacy

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited ("Google"). Google Analytics uses cookies that enable an analysis of your use of the website.

Key Safeguards under GDPR:

  • Automatic IP Anonymization: In Google Analytics 4, IP anonymization is activated by default. Your IP address is shortened by Google within member states of the European Union (or the EEA) before data is transmitted to servers in the United States.
  • Data Processing: Google acts as a data processor. We have entered into a data processing agreement (DPA) with Google, which sets out strict rules regarding the security and protection of your data.
  • Data Sharing: We have disabled "data sharing" with Google for Google's own purposes, unless you provide explicit consent through our cookie banner.

Purpose and Legal Basis

We use this information to track how you use the website and to compile reports on website activity. The legal basis for placing these cookies is your explicit consent, which you can provide or withdraw at any time via our cookie banner.

Your Rights and Opt-out

You can prevent cookies from being stored through your browser settings. Additionally, you can prevent the collection of data generated by the cookie by installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en


How does Sinn Shine protect your personal data?

Sinn Shine has taken appropriate technical and organizational measures to protect your personal data against loss or against any other form of unlawful processing.

Your personal data will not be kept longer than the legally stipulated retention periods. Then they are destroyed.

Your personal data are encrypted during the ordering process and sent encrypted over the internet. Credit card and other payment details are not stored, but processed directly by our payment service provider Pay.nl.

Access to your account is only possible after entering your personal password. To prevent unauthorized access to your data, always log out and close the browser window when you leave our website, especially if you share your computer with others.


Perception, improvement and deletion of your data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Sinn Shine and you have the right to data portability.

This means that you can submit a request to us to send the personal information we have in our computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@thepetstore.nl

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy.

We respond as quickly as possible, but within four weeks, at your request.

We would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons


Can this privacy statement be changed?

It is possible that this privacy statement will be extended or changed in the future. All changes will be published on our website.


February 2026